Dan Easterby

1 month ago

We are beyond grateful that we met Joyce Cooper—she helped us purchase our new home, and we had a truly wonderful experience working with her! Before meeting Joyce, we had been working with another realtor who unfortunately wasn’t a great fit. He often came across as pushy and was not very responsive. He usually called us only in the evenings and rarely answered our messages in a timely manner. It felt like we were just one of many clients, and that personal connection and trust were missing. We were feeling frustrated and unsure—until we met Joyce. We discovered Joyce by chance when we decided to check out an Open House on Fox Drive on Saturday, May 31. We didn’t even have an appointment—we just happened to be in the area and saw that it was open. Joyce greeted us with a warm smile and was incredibly welcoming. She was easy to talk to, respectful of our opinions, and gave us the space to explore without hovering or pushing. Unlike the previous agent we worked with, she wasn’t loud or overbearing. She made us feel comfortable and heard. Something about that interaction made us feel like Joyce was the one we were meant to work with. You just know! That decision turned out to be one of the best we’ve made. From the start, Joyce was professional, kind, and extremely knowledgeable about the area. She knew the neighborhoods, the renting trends, the market trends—you name it. Anytime we had a question or concern, she was quick to respond. We were honestly amazed at how fast and consistently she got back to us, often within minutes! That kind of communication made us feel valued and confident every step of the way. In just under two months, we closed on our new home on Fox Drive—the very same place where we first met Joyce! The buying process went so smoothly, thanks to Joyce’s organization, efficiency, and calm presence. Even when we hit the typical bumps—like going back and forth with counteroffers—we never once felt stressed or confused, because Joyce always had our best interests in mind. She explained everything clearly and made sure we understood what was happening at each stage. We truly felt that she represented us, not just the sale. Joyce was always honest and transparent, and that trust made a huge difference. She worked tirelessly for us, and we could see how committed she was to making sure we found the right home—not just any home. This was our second time purchasing a home, and it was by far the most enjoyable experience we’ve had. We highly recommend Joyce to anyone looking to buy or sell a home. She is hardworking, reliable, respectful, and genuinely cares about her clients. She listens, she follows through, and she doesn’t waste your time. One major piece of advice we’d love to share with other buyers—especially first-time buyers: Be very careful when signing a buyer’s agent agreement. Don’t commit for more than a week at first. Use that time to see if the agent is the right fit for you. Unfortunately, my husband signed a two-month agreement with the first agent we worked with, and it became clear pretty quickly that it wasn’t going to work out. We had to go through the process of breaking that contract before we could officially work with Joyce. If we had known then what we know now, we would have waited and made sure we were working with someone who truly represented us from the start. Joyce Cooper was exactly that person—and we’re so grateful to her. If you’re looking for a realtor who is responsive, respectful, knowledgeable, and genuinely on your side, Joyce Cooper at Keller Williams Realty, is the one. You will not regret it!

2 months ago

Dallas Burk helped both and me and my brother find the perfect place to call home. He made the process smooth as can be, and helped me get everything I was looking for. Dallas is a local with incredible knowledge about the area, and his service’s extended beyond closing. Whether you need a contractor or an insect specialist, he can point you in the right direction.

2 months ago

Are you looking to work with the best realtor in Big Bear? Well Genelle is it! We tried contacting several agents in Big Bear with no reply. Genelle was fast to respond and fast to send us listing with our requirements. She’s lived in big bear for a long time and knows the area well. We live 2 hours away and she sent us various video tours when we couldn’t be there and when we were able to visit, she set up the times for us to view the houses we wanted to see. She also told us which listings we should skip because as you know pictures could be deceiving . This saved us a lot of time. Once we found the house we wanted, which had offers, she helped us create an offer the sellers couldn’t refuse. Even after closing the deal, Genelle has continued to reach out, checking in on us and helped us throughout our first vacation home/rental experience. Genelle does “All the things” and makes you feel like you’re a part of her family. We found a great realtor but also gained a new friend! Thank you Genelle!

3 months ago

Genelle is a dream! I could not have asked for a better, more knowledgeable agent. We bought our first vacation home with Genelle and it could not have gone any better. Genelle and her team are extremely kind, accommodating, prompt and very helpful. While she was always professional, she always made me feel taken care of. I was never made to feel like my questions were unwelcome nor did I ever feel like a burden. Genelle addressed all my concerns in a way that put me at ease. She’s easy to understand and so thoughtful. I feel like I did very little as she made sure all the details were looked after. Genelle has a special way of letting you know she’s always there to help even after the transaction is closed. She’s just the BEST and a joy. Not to mention she has all the best contacts for Big Bear that you may need. All her referrals have been amazing as well. Genelle is a GEM!!!!

4 months ago

Dallas was fantastic to work with - from our first showing through every step of escrow. His knowledge of Big Bear was extremely helpful in matching what we wanted with the areas and homes to consider. His expertise and responsiveness ensured everything moved smoothly and swiftly. We highly recommend Dallas to others!